General Duties of All Staff

An Induction training document has been provided to all staff. Please ensure you have read it thoroughly and are familiar with all items in it.

ALWAYS speak to patrons in a friendly and respectful manner.
Take reasonable care for your own safety and the safety of others who may be affected by your acts or omissions.
Note all signage and use it to give directions and information to patrons.
Keep all exit and entrance routes clear.
Do not smoke or vape while on duty.
Do not use your mobile phone unless for work purposes while on duty.
Be aware of the nearest medical points to you.
All staff should monitor the area in which they are working for any hazards or potential risks to health and safety. If you are concerned about any issue, please radio Channel 1 and report to Event Control.
Do not stand down from your position unless it has been approved by your supervisor.
Ensure you follow the leave no trace policy and keep your work and living space clean.
Be familiar with emergency exits and evacuation procedures.

Staff Welfare

Always ensure you are safe while working and consider the safety of those around you.
No horseplay while working.
Use of alcohol or drugs before or during work is strictly forbidden. Afterwards, knock yourselves out……. but stay safe and sober while on duty. Remember a hangover is not conducive to safe working either.
Take breaks and make sure you’re refreshed with a hot or cold drink. Remember to drink water. And go easy on consuming energy drinks!
If you’re out in the open, wear whatever protection you need. Shirts on, sunblock and hats in sunny weather, waterproofs in wet weather.
Inform your manager if you feel unwell on site or if tiredness is affecting your safety or the safety of those around you.
No LPG Gas permitted unless previously agreed.
No glass allowed on site. List of prohibited items can be found on the ATN website.
No swimming is permitted on site.

General Event Information

Attendance

35,000

Campsite

Open: Thursday 12:30 to Monday 12:00

Age Restrictions

Entry age is 21 or over.
Children aged 12 or below will be allowed to enter while accompanied by a paid adult with a family ticket.
There is a maximum limit of two under-12 children per adult.
Persons aged 13–20 are not allowed entry to the festival site.

Festival App

The ATN app is available on Google Play / App Store.

Customer Care

Information Points are available in the Main Arena, Main Campsite and Family Campsite. A Garda Station is located in the main campsite; please refer to the map.

Medical

First Aid Posts:

Main Stage (stage right) First Aid Post.
Family Camping First Aid Post.
There are roaming medical response teams in all areas. The hospital is next to the Main Arena, behind you as you look at the main stage.
Should anyone require medical assistance, ask any staff with a radio to contact Event Control on Channel 1.

Food & Drink

Cooking is not permitted on site. Pre-cooked food only.
Drinking water stations are available throughout the site; please refer to map.
Multiple food vendors are available throughout the site.

Toilets

Toilet facilities are available in a number of locations; refer to map.
An accessible toilet is available in all toilet locations.

Showers

Showers are located in the campsite beside Lover’s Rock and are open Friday, Saturday and Sunday from 07:00–14:00 and 16:00–19:00.
Boutique camping open 24 hours.
Family & Accessible camping open 24 hours.

Animals/Pets

Guide dogs are permitted. No pets allowed.

Phone Charging

Available in:

Main Campsite: Charging vendors available either side of Food Island
Charging facilities also available in ‘Rent a Locker’.

Lockers

Renting a Locker is available in:

Main Arena: Either side of Food Island
General Camping: Both Sides Now Campsite
Boutique Camping: Old Wood Campsite
Boutique Camping: Strawberry Hill Campsite
Family & Accessibility Campsite.

Smoking/Vaping

Permitted in outdoor spaces ONLY.

Payment Methods

This is a cashless event.

Lost Child Procedure

Child Found:

Ensure you are not alone with the child. If you are alone, call a staff member to you immediately and request that they remain with you.
Request the child show you their wrists, as they might have a wristband with their guardian’s name and contact details on it. If the child does not have a wristband, ask them for their guardian’s details (name and number).
Alert Event Control of the situation on Channel 1, but do not provide the child’s name etc. over radio. The child’s personal details should be communicated over the phone.
Event Control will advise you of the nearest point of collection to your location.
Remain with the child until guardians collect them. Ensure you gather contact details from the guardian upon their arrival and that the child is content, they know them. Alert Event Control on Channel 1 when this has happened.

Child Lost:

If a guardian approaches you advising they have lost a child, take their details and the child’s details (name, age, description, time and location they were last seen).
Alert Event Control of the situation on Channel 1. Do not share personal details of the missing child over the radio. Communicate details of the child over the phone with Event Control.
Request the parents remain with you. However, if they choose to search for the missing child, request that they alert you immediately if they find them.
Keep Event Control updated as the situation progresses.

Lost Property

All lost property will be held at the information points. If the patron wishes, they can email podlostproperty@gmail.com with full details and a description of the lost item.

Vehicles on Site

If you are requested to drive a vehicle on site, please ensure the following:

You have relevant licenses and knowledge of the vehicle you are being requested to drive.
Make sure the vehicle has the relevant pass displayed for the areas you are intending to travel around.
The speed limit is 10km per hour.
Driving on the lawns or any protected area will not be tolerated.
Enter the site via the designated gates/entrances

NO VEHICLE ENTRY TO THE COURTYARD UNDER ANY CIRCUMSTANCES.